Refund Policy – Everlank

At Everlank, where we craft modern essentials—timeless linen apparel, durable leather accessories, and functional home goods designed for “less but better” living—we believe every piece should align with your intentional lifestyle. If a linen shirt doesn’t fit your wardrobe, a leather tote doesn’t suit your daily needs, or a desk organizer doesn’t fit your space, our Refund Policy ensures a seamless process that honors the quality and purpose of our essentials. Below, we break down eligibility, how to start a return, and what to expect for refunds—so you can shop with confidence for pieces that fit your life.

1. Eligibility for Returns & Refunds

To qualify for a full refund (in USD), your Everlank essential must meet criteria tailored to the unique needs of each category—designed to protect fabric integrity, functionality, and aesthetic:

  • Return Window: The item is returned within 60 days of delivery (we verify the delivery date via your order’s tracking number, aligned with our 6-12 day delivery timeline).
  • Original Condition & Completeness: The product must be unused, undamaged, and in its original state—with all packaging, tags, and category-specific accessories intact. This includes:
  • Linen Apparel (Shirts, Trousers, Dresses): Unwashed, no stains or snags (try on only over clean undergarments to avoid fabric damage); original tags (including size labels and organic certification tags) and tissue paper present; no alterations (e.g., shortened hems, adjusted cuffs) or signs of wear (e.g., stretched necklines from repeated trying-on).
  • Leather Accessories (Totes, Wallets, Straps): No scratches, scuffs, or patina changes (avoid testing leather with sharp objects or water); original cotton dust bags and care cards included; no signs of use (e.g., stretched tote handles, worn wallet edges from inserting cards).
  • Home Goods (Desk Organizers, Linen Napkins, Storage Bins): Unused, no scratches on hard surfaces (e.g., desk organizer trays) or stains on fabric (e.g., linen napkins); all parts included (e.g., small assembly hardware, divider inserts); original boxes and packing materials present.

Exceptions: Items damaged by misuse (e.g., linen washed in hot water, leather exposed to harsh chemicals, organizers dropped and cracked) or missing components (e.g., a tote’s key clip, a desk set’s pen holder) are ineligible for refunds.

  • Non-Final Sale Items: Only regular-price products qualify. “Final Sale” styles (clearly marked on the product page—e.g., discontinued linen colors, open-box home goods, sample leather totes) are non-returnable—this is highlighted in red at checkout and on the product page.
  • Proof of Purchase: You must provide your original order number (found in your confirmation email) when initiating a return—critical for verifying your purchase and ensuring we match the item to its original category (e.g., confirming linen fabric quality or leather grade).

2. How to Initiate a Return

Returning your Everlank essential is designed to protect its quality—we cover return shipping (global free shipping applies) and provide detailed, category-specific guidance:

  1. Request a Return Label: Email our team at [email protected] with:
  • Your order number (e.g., EVR-2025-789).
  • The item name (e.g., “Women’s M Organic Linen Shirt, Beige,” “Leather Tote, Black,” “Minimalist Desk Organizer”).
  • A brief reason for return (e.g., “Linen shirt is too loose for my frame,” “Leather color is darker than photos,” “Organizer doesn’t fit my small desk”)—this helps us refine our essentials (e.g., adjusting linen shirt fits, expanding leather color options).
  • Photos (if needed): For fit issues (e.g., a photo of the linen shirt on you), color discrepancies (e.g., a side-by-side pic of the leather tote and online listing), or defects (e.g., a loose thread on a linen dress)—this speeds up eligibility checks and avoids delays.
  1. Receive Category-Specific Instructions: We’ll reply within 24 hours with a prepaid return shipping label and packing tips tailored to protect the item:
  • For Linen Apparel: Fold gently along natural seams (no tight creases) to avoid permanent wrinkles; place in the original breathable plastic sleeve (if available); do not use tape directly on fabric (it can damage linen’s texture or leave residue).
  • For Leather Accessories: Wipe the surface with a soft, dry cloth (no water or cleaners) to remove dust; place in the original cotton dust bag; pack in a padded envelope or small box with foam inserts (avoids pressure marks on leather or scratches on hardware).
  • For Home Goods: Reassemble (if disassembled) and place all parts in the original box; wrap fragile components (e.g., desk organizer trays) in bubble wrap; include all small accessories (e.g., divider inserts) in their labeled pouches.
  1. Ship the Item: Attach the prepaid label to your package (cover old shipping labels if reusing the original box), then drop it off at the designated carrier location (e.g., UPS, FedEx). Keep the return tracking number for your records—we’ll use it to confirm when your package arrives at our warehouse (and ensure it’s handled with category-specific care upon delivery).

3. Refund Processing Timeline & Details

Once we receive your return, our team conducts a specialized inspection for each category—ensuring we uphold quality standards while processing refunds quickly:

  • Inspection Period: Returns are reviewed within 3-5 business days of delivery to our warehouse. Our checks are category-specific:
  • Linen Apparel: Examine for stains, snags, or washed signs; verify tag intactness and fabric texture (no rough spots from wear); confirm size matches the original order (e.g., “Women’s M” aligns with our fit chart).
  • Leather Accessories: Check for scratches, scuffs, or patina changes (using a standardized leather inspection tool); confirm dust bags and care cards are included; test hardware functionality (e.g., tote zippers, wallet snaps).
  • Home Goods: Inspect for cracks, scratches, or missing parts; verify all components function properly (e.g., desk organizer drawers slide smoothly, linen napkins have no loose stitching); confirm original packaging is intact.
  • Refund Issuance: Approved refunds are sent in United States Dollars (USD) to your original payment method (e.g., credit card, PayPal) within 1-2 business days of passing inspection.
  • Funds Availability: Refunds take 5-10 business days to appear in your account—this depends on your bank or payment provider’s processing times (e.g., credit cards often take 7-10 days, PayPal 5-7 days). If you don’t see the refund after 10 days, contact your bank first (delays typically occur on their end), then email [email protected] with your order number and refund reference (if provided).
  • Refund Exclusions: We do not refund gift wrapping fees (if added at checkout) or third-party charges (e.g., bank transfer fees, currency conversion fees from your payment provider). Original shipping costs are non-refundable—but since we offer global free shipping, this rarely applies.

4. Special Cases & Exceptions

We handle unique scenarios with flexibility, accounting for the needs of intentional shoppers seeking pieces that fit their lifestyle:

  • Category-Specific Defects: If your essential arrives with a manufacturing defect (e.g., a hole in linen fabric, a loose leather strap, a broken desk organizer drawer), email us within 7 days of delivery. Include photos of the issue and your order number—we’ll either:
  1. Send a free replacement (processed within 1-3 business days, no need to return the defective item—we’ll cover disposal to align with sustainable practices).
  2. Issue a full refund in USD—your choice.
  • Size Exchanges (No Refund Needed): If you need a different size (e.g., a smaller linen shirt, a larger leather tote), we’ll waive return shipping for the original item and ship the new size for free. Email us with your order number, desired size, and photos of the ill-fitting item—we’ll send a prepaid label for the return and prioritize the new size’s shipping (aligned with our 1-3 day processing timeline).
  • Late Returns: Items returned after the 60-day window may be eligible for store credit (in USD) instead of a refund—contact [email protected] to discuss. Store credit never expires and can be used on any Everlank essential, from linen apparel to home goods.
  • Gift Returns: If you received an Everlank essential as a gift, you can return it (within 60 days of delivery) using the gift giver’s order number. Refunds will be issued to the original purchaser, but we can provide store credit for you if preferred—just include a note in your email request.

5. Frequently Asked Questions (FAQs)

Q: Can I return a linen shirt if I washed it once?

A: No—linen is a delicate natural fiber, and even one wash (hand or machine) can alter its texture, shrinkage, or softness. We only accept linen apparel in unwashed, original condition.

Q: My leather tote has a small scratch from shipping—does this qualify for a refund?

A: Yes—manufacturing defects or shipping damage (like unexpected scratches) are covered. Email us with photos of the scratch and your order number, and we’ll arrange a replacement or refund.

Q: What if my return package is lost in transit?

A: If the return tracking number shows the package is lost, email us with the tracking link. We’ll file a claim with the carrier and issue a full refund once the loss is confirmed—no need to wait for the package to be found.

Q: Are personalized items (e.g., monogrammed leather wallets) eligible for returns?

A: Personalized items are non-returnable unless they have a manufacturing defect—this is noted at checkout, as custom pieces are made to your specific request (e.g., a monogram, custom leather color).

6. Contact Us

For questions about returns, refunds, category-specific defects, or sizing concerns (especially for high-value items like leather totes or linen coats), reach out to our team:

Email: [email protected]