Terms of Purchase – Everlank

Welcome to Everlank, your destination for modern essentials—timeless apparel (linen shirts, knit sweaters, tailored trousers), functional accessories (structured totes, leather wallets, travel organizers), and thoughtful home goods (minimalist desk sets, linen napkins) designed for “less but better” living. These Terms of Purchase govern your orders, payments, shipping, returns, and refunds when you shop on our website (everlank.com). By placing an order with Everlank, you agree to these terms—crafted to align with our intentional ethos, ensuring a smooth experience whether you’re adding a versatile linen piece to your wardrobe or a functional organizer to your home.

1. Order Placement & Confirmation

When you place an order on Everlank, you’re making an offer to purchase our modern essentials. We reserve the right to accept or decline your order (e.g., if a limited-edition leather tote is out of stock, or if there’s an error in pricing/description for a linen sweater).

  • Order Confirmation: Once we accept your order, we’ll send a confirmation email to the address you provided (including your order number, item details—such as “Women’s L Organic Linen Shirt, Navy” or “Minimalist Desk Organizer, Beige”—and total amount in United States Dollars (USD)—our only accepted currency). This email is your proof of purchase—please keep it for reference, especially for returns (critical for time-sensitive needs like a travel tote for an upcoming trip).
  • Order Changes/Cancellations: You may request to change or cancel your order only within 24 hours of placement (before it enters our 1-3 day processing window). To do so, email us at [email protected] with your order number and requested changes (e.g., swapping a sweater size from M to L, removing a linen napkin set from the order). Once an order is processed (within 1-3 business days), we cannot modify or cancel it—you may instead use our 60-day return policy after delivery.

2. Payment Terms

All transactions on Everlank are processed exclusively in USD—no other currencies will be honored at checkout, and pricing will not be converted automatically.

  • Accepted Payment Methods: We support major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay. All payments are processed via secure, PCI-DSS compliant third-party providers (e.g., Stripe) to protect your payment information—we never store full credit card details.
  • Payment Authorization: When you place an order, we’ll authorize your payment method for the full order amount to ensure funds are available. The authorization will be captured (charged) once your order begins processing (within 1-3 business days of placement).
  • Payment Issues: If your payment is declined (e.g., insufficient funds, expired card), we’ll notify you via email. You’ll need to update your payment details within 48 hours to avoid order cancellation—failure to do so may result in your order being removed from our processing queue, delaying delivery of time-sensitive items (e.g., a wool coat for cold weather).

3. Shipping & Delivery

We offer global free shipping on all orders—no minimum purchase required, no hidden fees, and coverage for every destination worldwide. Our shipping process is tailored to protect the subtle quality of our modern essentials (e.g., preserving linen’s texture, maintaining leather’s finish, keeping organizers intact) while ensuring timely delivery.

  • Processing Time: All in-stock items (from linen apparel to leather accessories to home goods) are processed and prepared for shipping within 1-3 business days of payment confirmation. Processing includes:
  • Essential-Specific Protective Packaging: Custom care to preserve functionality and aesthetics:
  • Linen/Apparel: Folded along natural seams (no tight creases) to avoid permanent wrinkles; wrapped in acid-free tissue paper to protect fabric texture; packed in breathable plastic sleeves (prevents moisture damage during transit); placed in rigid boxes to avoid crushing (critical for maintaining the shape of tailored trousers or structured sweaters).
  • Leather Accessories: Wiped with a soft cloth to remove dust; wrapped in cotton dust bags (prevents scratches and preserves patina); packed in padded envelopes or small boxes with foam inserts (avoids pressure marks on tote straps or wallet edges).
  • Home Goods/Organizers: Disassembled (if needed, e.g., stackable desk trays) and packed with labeled pouches for small parts; wrapped in bubble wrap (for hard surfaces like desk organizers); placed in sturdy boxes to avoid bending (ensures drawers/slots function properly).
  • Quality Checks: Verifying product integrity (e.g., “Linen shirt seams are reinforced,” “Leather tote straps are securely stitched,” “Desk organizer drawers slide smoothly”), inspecting for defects (e.g., loose threads on sweaters, scuff-free leather), and confirming sizing accuracy (e.g., “Women’s M linen shirt matches our fit chart”).

Processing excludes weekends (Saturday, Sunday) and major holidays (e.g., Christmas, Thanksgiving)—orders placed on these days will start processing on the next business day.

  • Delivery Time: Once shipped, estimated delivery time is 6-12 business days to any location. This is an estimate and may be affected by unforeseen factors (e.g., customs clearance for international orders, weather events, remote delivery areas)—we’ll notify you via email if significant delays (over 12 days) occur, especially for urgent purchases (e.g., a travel organizer for a business trip).
  • Shipping Confirmation & Tracking: You’ll receive a shipping confirmation email with a unique tracking number within 24 hours of your order shipping. Use this number to monitor your package’s progress via the carrier’s official website (linked directly in the email)—critical for ensuring delicate essentials like linen apparel or leather goods arrive in perfect condition.
  • Address Accuracy: It’s your responsibility to provide a complete, accurate shipping address at checkout (including apartment/unit numbers, correct city/zip codes). If an order is delayed, returned, or lost due to an incorrect/incomplete address (e.g., “123 Minimalist Ave” instead of “123 Minimalist Ave, Apt 4C”), you may be required to cover reshipping costs—we’ll notify you via [email protected] if this applies, and we’ll repackage items with fresh protection (e.g., new dust bags for leather, new tissue paper for linen) for reshipment.

4. Returns & Refunds

We want you to love your Everlank essentials—pieces that fit seamlessly into your intentional life. If an item doesn’t meet your expectations, our 60-day return policy ensures a hassle-free process.

4.1 Eligibility for Returns

To qualify for a return, items must:

  • Be returned within 60 days of delivery (we verify the delivery date via your order’s tracking number).
  • Be in original condition: unused, undamaged, and with all original packaging, tags, and accessories intact. This includes:
  • Linen/Apparel: Unwashed, no stains or snags (try on only over clean undergarments to avoid fabric damage); original tags (including size labels and organic certification tags) and tissue paper present; no alterations (e.g., shortened hems on trousers, adjusted sweater cuffs).
  • Leather Accessories: No scratches, scuffs, or wear (avoid testing leather with sharp objects); original dust bags and care cards included; no signs of use (e.g., stretched tote straps, worn wallet edges).
  • Home Goods/Organizers: Unused, no scratches on hard surfaces (e.g., desk organizer trays); all parts included (e.g., small pouches, assembly hardware); original boxes and packing materials present.

Damages from misuse (e.g., linen washed in hot water, leather exposed to harsh chemicals, organizers dropped and cracked) or missing parts (e.g., a tote’s key clip, a desk set’s pen holder) will disqualify the return.

  • Non-Final Sale Items: Only regular-price products are eligible. “Final Sale” styles (clearly marked on the product page—e.g., discontinued linen colors, open-box organizers, sample leather goods) are non-returnable—this is highlighted in red before you add the item to your cart.

4.2 How to Initiate a Return

  1. Email [email protected] with:
  • Your order number.
  • The item name (e.g., “Men’s M Wool Sweater, Gray,” “Leather Tote, Black,” “Desk Organizer Set”).
  • A brief reason for return (e.g., “Linen shirt is too loose,” “Leather color doesn’t match photos,” “Organizer doesn’t fit my desk”)—this helps us refine our essentials (e.g., adjusting linen shirt fits, expanding leather color options).
  • Photos (if helpful): For fit issues (e.g., a photo of the sweater on you), color discrepancies (e.g., a side-by-side pic of the leather tote and online listing), or defects (e.g., a loose thread on a linen shirt)—this speeds up eligibility checks.
  1. We’ll respond within 24 hours with a prepaid return shipping label (free of charge, thanks to our global free shipping policy) and essential-specific packing tips:
  • For Linen/Apparel: Fold gently along original seams; place in the original breathable sleeve (if available); do not use tape directly on fabric (it can damage linen’s texture).
  • For Leather Accessories: Wipe with a soft cloth (no water); place in the original dust bag; pack in a padded envelope to avoid pressure marks.
  • For Home Goods: Reassemble (if needed) and place in original boxes; wrap fragile parts in bubble wrap; include all small accessories in labeled pouches.
  1. Pack the item securely, attach the label, and drop it off at the designated carrier location—keep the return tracking number for your records, as we’ll need it to verify delivery to our warehouse.

4.3 Refund Processing

Once we receive and inspect your returned item (with specialized checks for each essential type), we’ll issue a full refund in USD to your original payment method.

  • Inspection Focus: For each category, we conduct detailed checks:
  • Linen/Apparel: Examining for stains, snags, or washed signs; verifying tag intactness and fabric texture (no rough spots from wear).
  • Leather Accessories: Checking for scratches, scuffs, or patina changes; confirming dust bags and care cards are included; testing strap durability (for totes).
  • Home Goods: Inspecting for cracks, scratches, or missing parts; verifying all components function properly (e.g., organizer drawers slide smoothly).
  • Refund Timeline: Refunds take 5-10 business days to appear in your account—this depends on your bank or payment provider’s processing times. If you don’t see the refund after 10 days, contact your bank first (delays often happen on their end), then email [email protected] for assistance.
  • Refund Exclusions: We do not refund gift wrapping fees (if added at checkout) or third-party charges (e.g., bank transfer fees, currency conversion fees). Original shipping costs are non-refundable—but since we offer global free shipping, this rarely applies.

5. Product Availability & Pricing

  • Availability: All modern essentials on our website are subject to stock constraints. If an item you ordered (e.g., a popular linen shirt style, a sell-out leather tote, a minimalist desk set) becomes out of stock after purchase, we’ll notify you via email within 2 business days and offer two options: (1) a full refund in USD, or (2) a pre-order for the item (if restock is available, with 1-3 day processing timelines once in stock, and priority shipping to make up for delays).
  • Pricing Accuracy: We strive to display accurate prices (in USD) for all linen apparel, leather accessories, and home goods, but errors may occur (e.g., typos, system glitches). If we identify a pricing error on your order, we’ll contact you within 24 hours to confirm whether you’d like to proceed with the corrected price or cancel the order for a full refund.

6. Limitation of Liability

Everlank is not liable for:

  • Delays in shipping/delivery caused by factors beyond our control (e.g., customs holds, carrier strikes—especially impactful for gift purchases like a leather wallet for a birthday).
  • Damages to items during shipping (we’ll replace or refund damaged essentials per our return policy—just email [email protected] with photos of the damage).
  • Errors in order details (e.g., incorrect linen shirt size, wrong leather tote color) caused by incorrect information provided at checkout.
  • Loss of use or indirect damages (e.g., missed trips due to delayed delivery of a travel organizer) related to delayed or returned orders.

Our total liability for any claim related to your order shall not exceed the total amount you paid for the affected item(s) in USD.

7. Contact Us

If you have questions about these Terms of Purchase, your order (e.g., tracking a linen shirt, returning a leather tote), or refunds, please reach out to our team:

Email: [email protected]