Shipping Policy – Everlank

At Everlank, where we craft modern essentials—timeless linen apparel, durable leather accessories, and functional home goods designed for “less but better” living—we treat shipping with the same intentionality as our designs. We know you’re eager to unbox a linen shirt that fits your capsule wardrobe, a leather tote that simplifies your daily commute, or a desk organizer that clears your space—and we want every essential to arrive in perfect condition: no wrinkled linen, no scuffed leather, no broken organizers. Our shipping process balances speed (1-3 day processing, 6-12 day delivery) with category-specific protection and global free shipping—so your intentional lifestyle pieces reach you safely, wherever you are. Below, we break down how we get your order from our warehouse to your door.

1. Order Processing & Shipping Timelines

We prioritize both efficiency and care—processing your order quickly while ensuring each essential is packed to preserve its quality and purpose:

1.1 Processing Time

All in-stock items (from linen shirts and leather totes to desk organizers and linen napkins) are processed and prepared for shipping within 1-3 business days of payment confirmation. Processing includes two critical steps tailored to our diverse essential lineup:

  • Category-Specific Quality Checks: We inspect every item to uphold our standards for “less but better” quality:
  • Linen Apparel: Verify fabric softness (no rough spots), check seam reinforcement (especially at shoulders and hems for durability), and confirm size accuracy (matching our minimalist fit chart to avoid in-transit stretching).
  • Leather Accessories: Examine for smooth surfaces (no scratches or blemishes), test hardware functionality (tote zippers, wallet snaps), and ensure strap stitching is secure (critical for daily use).
  • Home Goods: Inspect desk organizers for smooth drawer slides, check linen napkins for even hems, and verify storage bins have no cracks—ensuring every piece functions as intended.
  • Protective Packaging for Each Category: We use materials designed to shield essentials from transit damage, without excess waste (aligned with our minimalist ethos):
  • Linen Apparel: Folded along natural seams (no tight creases) to avoid permanent wrinkles; wrapped in acid-free tissue paper (preserves linen’s texture); sealed in breathable, compostable plastic sleeves (avoids moisture buildup); packed in slim, rigid boxes (reduces bulk while protecting shape).
  • Leather Accessories: Wiped with a soft, dry cloth to remove dust; placed in reusable cotton dust bags (prevents scratches and preserves leather’s patina); packed in padded envelopes or small, structured boxes (avoids pressure marks on straps or hardware).
  • Home Goods: Disassembled (if needed, e.g., stackable desk trays) and packed with labeled, recyclable pouches for small parts; wrapped in minimal bubble wrap (for hard surfaces like organizer trays); placed in sturdy, right-sized boxes (no excess space to prevent shifting).

Processing excludes weekends (Saturday, Sunday) and major holidays (Christmas, Thanksgiving, New Year’s Day)—orders placed on these days will start processing on the next business day.

1.2 Delivery Time

Once shipped, estimated delivery time is 6-12 business days to any location worldwide. This timeline accounts for:

  • Standard global shipping routes (e.g., 6-8 days for U.S./EU deliveries, 9-12 days for remote regions like Australia, Japan, or South America).
  • Customs clearance (for international orders): We include simplified documentation (e.g., “linen apparel” or “leather accessory” labels, no unnecessary paperwork) to speed up clearance—so you don’t have to handle extra steps for your essentials.

Note: Rare disruptions (e.g., extreme weather, carrier delays during peak gifting seasons) may extend delivery by 1-2 days. If your order is affected—especially time-sensitive items like a travel tote for a trip or a linen shirt for a event—we’ll email you immediately with a revised timeline and real-time tracking updates.

2. Global Free Shipping

We offer complimentary standard shipping on every order—no minimum purchase required, no hidden fees, and coverage for every country (from the United States to Canada, the United Kingdom to Brazil). Whether you’re buying a single linen napkin set or a full capsule wardrobe (shirt + trousers + tote), shipping is always free.

2.1 Carrier Partnerships

We collaborate with trusted global carriers (UPS, FedEx, DHL, and local sustainable logistics providers) to match each essential to the most reliable, low-waste delivery service:

  • For delicate items (linen apparel, leather wallets): DHL Eco-Ship (carbon-neutral shipping with climate-controlled options to avoid moisture damage).
  • For structured items (leather totes, desk organizers): UPS Ground (equipped to handle rigid packaging without crushing, using reusable delivery bags where possible).
  • For lightweight items (linen napkins, small accessories): Local postal services (cost-effective, with minimal packaging requirements to reduce waste).

The carrier for your order will be listed in your shipping confirmation email—along with a direct link to their tracking page, so you can monitor your essential’s progress without extra steps.

3. Shipment Tracking & Confirmation

You’ll never have to guess where your Everlank essential is—we keep you informed with simple, clear updates:

3.1 Shipping Confirmation

Within 24 hours of your order shipping, you’ll receive an email (to the address used at checkout) containing:

  • A unique tracking number.
  • Carrier name and a direct link to their tracking portal (no extra apps to download).
  • Estimated delivery date (customized to your location—e.g., “Your linen shirt will arrive on Friday, October 25”).

If you don’t see the email, check your spam folder (labeled “Everlank Shipping Update”)—or email [email protected] with your order number to request a resend.

3.2 Tracking Your Package

Use the tracking number on the carrier’s website to view real-time updates, tailored to your essential:

  • “In Transit”: Your item is moving between warehouses or en route to your region (e.g., “Your leather tote is now in Paris, heading to Berlin”).
  • “Out for Delivery”: Your essential will arrive the same day (carriers typically deliver between 9 AM–8 PM local time—we recommend being available to accept delicate items like linen or leather, to avoid left-out exposure to weather).
  • “Delivered”: Confirm with household members or building management (doormen often hold packages securely, especially for small essentials like wallets). Carriers may leave packages in a designated safe spot (e.g., a porch, mailroom, or locked parcel locker) if no one is home—we’ll note this in your tracking update.

Troubleshooting: If tracking shows “no information available” after 2 business days, wait 24 hours (tracking data can take time to sync) or email us—we’ll verify the shipment status with the carrier, especially for essentials you need soon (like a desk organizer for a new workspace).

4. Address Requirements & Changes

A complete, accurate address is critical to ensuring your essential arrives on time—especially if you’re counting on it for a specific need (e.g., a tote for travel, a linen shirt for work).

4.1 Required Address Details

At checkout, please provide:

  • Full name (matching the name on your payment method—required for international customs and signature delivery for high-value items like leather totes).
  • Complete street address (including apartment/unit numbers, building names, or suite numbers—e.g., “456 Minimalist Ave, Apt 7C” instead of “456 Minimalist Ave”).
  • City, state/province, and postal/zip code (double-check for typos—e.g., “90210” vs. “90211” for Los Angeles, “SW1A 1AA” vs. “SW1A 1AB” for London).
  • Country (spelled in full—e.g., “United Kingdom” instead of “UK,” “Australia” instead of “AUS”).
  • Phone number (optional but recommended—carriers may call to confirm delivery for bulky items like desk organizers or if your address is hard to locate).

4.2 Address Changes

We can update your shipping address only if your order has not yet entered the processing phase (within 24 hours of purchase). To request a change:

  1. Email [email protected] with your order number and the full, corrected address (include every detail—no abbreviations).
  2. We’ll confirm the update within 12 hours. If your order has already started processing (e.g., your linen shirt is folded and ready for shipping), we’ll work with the carrier to redirect the package—subject to carrier fees, which we’ll notify you of upfront.

Risk of Incorrect Addresses: If an order is returned to us due to an incomplete/incorrect address, you’ll be responsible for reshipping costs (\(10–\)25, depending on location). We’ll repackage the essential with fresh, minimal protection (e.g., new tissue paper for linen, a new dust bag for leather) to ensure it arrives safely on the second attempt.

5. Undelivered, Lost, or Damaged Packages

We handle shipping issues quickly to minimize disruption to your intentional lifestyle—no long waits or complicated processes:

5.1 “Delivered” But Not Received

If tracking shows “delivered” but you haven’t received your essential:

  1. Check with household members, neighbors, or building staff (doormen often hold small items like wallets or napkin sets for residents).
  2. Verify the shipping address in your order confirmation email (ensure no typos like “Apt 8C” vs. “Apt 8D”).
  3. Contact the carrier via the tracking link—they can provide a delivery photo (if available) or confirm the exact drop-off spot (critical for apartments or large neighborhoods).
  4. If the package is still missing after 3 days, email us—we’ll file a carrier investigation and either:
  • Reship your essential (processed within 1-3 days, free of charge—ideal for items you need soon, like a desk organizer for a new job).
  • Issue a full refund in USD (processed within 5–10 business days).

5.2 “Undeliverable” Packages

If the carrier marks your package as “undeliverable” (e.g., no one available to sign, address cannot be located) and returns it to us:

  1. We’ll email you within 2 business days of receiving the returned package.
  2. We’ll offer two options:
  • Reship to a corrected address (you cover reshipping costs only if the error was due to incomplete information you provided).
  • Issue a full refund to your original payment method (processed within 5–10 business days).

5.3 Damaged Packages

If your essential arrives damaged (e.g., a torn linen shirt, a scuffed leather tote, a cracked desk organizer):

  1. Take clear photos of the damaged item and packaging (include the shipping label in the photos—this helps the carrier investigate the issue).
  2. Email the photos to [email protected] within 48 hours of delivery.
  3. We’ll resolve the issue within 24 hours by either:
  • Sending a free replacement (processed within 1-3 days, no need to return the damaged item—we’ll recycle or repair it to reduce waste).
  • Issuing a full refund in USD (processed within 5–10 business days).

6. Contact Us

For questions about shipping, tracking, address changes, or damaged packages—especially for essentials you need for a specific purpose (e.g., a travel tote, a work shirt)—reach out to our team:

Email: [email protected]